1. Introduction

This Privacy Policy describes how Medify (operated by Medify Nexus Pvt. Ltd.) collects, uses, stores, and protects your information when you use our website (https://www.medify.net/) and services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, phone number, email address
• Organization details (clinic, hospital, pharmacy)
• Login credentials

b. Patient & Healthcare Data

• Patient names, contact details
• Appointment and consultation data
• Medical records and prescriptions
• Billing and transaction data

c. Technical & Usage Data

• IP address, browser type, device information
• Usage patterns and platform interactions
• Cookies and analytics data

3. How We Use Information

We use collected information to:

• Provide and improve our software and services
• Enable appointment booking, CRM workflows, and WhatsApp automation
• Generate analytics and BI dashboards
• Offer customer support and onboarding
• Ensure platform security and performance
• Comply with legal and regulatory requirements

4. Data Sharing & Disclosure

We do not sell personal data. However, we may share information with:

a. Service Providers

• Cloud hosting providers
• Communication platforms (e.g., WhatsApp APIs)
• Payment gateways

b. Legal Requirements

We may disclose data if required by law, regulation, or legal process.

c. With Client Authorization

Patient data is only processed and shared based on instructions from the healthcare provider.

5. Data Storage & Security

We implement industry-standard security measures including:

• Secure cloud infrastructure
• Encryption protocols
• Role-based access control
• Regular monitoring and backups

Despite best efforts, no system is 100% secure, and users share data at their own risk.

6. Data Retention

• Data is retained for as long as required to provide services
• Clients may request deletion or export of their data
• Backup retention may continue for a limited period as per system policies

7. User Responsibilities

As a user (clinic/hospital/pharmacy), you agree to:

• Obtain necessary patient consent before collecting data
• Ensure lawful usage of patient information
• Maintain confidentiality of login credentials
• Use the platform in compliance with applicable healthcare and data protection laws

8. Cookies & Tracking Technologies

We use cookies to:

• Enhance user experience
• Analyze website traffic
• Improve platform performance

You may disable cookies through your browser settings, though this may affect functionality.

9. Third-Party Integrations

Our platform may integrate with third-party services such as:

• Messaging platforms (e.g., WhatsApp)
• Payment gateways
• External healthcare systems

We are not responsible for the privacy practices of these third parties.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Request data portability

Requests can be made via the contact details below.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the platform constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Mumbai, Maharashtra.

14. Contact Information

For any privacy-related queries or requests:

• Email: support@medify.net
• Phone: +91 8879888801
• Address: 2nd Floor, Varde Villa, Waman Pundlik Warde Marg, Bandra West, Mumbai, Maharashtra 400050.