Frequently Asked Questions
What support is included after onboarding?
Clients receive free periodic upgrades, ongoing support for assistance, troubleshooting, guidance and workflow-related query resolution.
Are there any limits on patient-initiated messages?
No. Patient-initiated conversations are available without limits (subject to Meta messaging limits) under all plans.
Do AI plans have token limits?
No. All AI plans include unlimited AI tokens.
Do you offer monthly plans or trials?
No, to ensure meaningful outcomes and long-term success, Medify operates on an annual subscription-based model rather than short-term plans or trials.
Is patient data secure?
Data security and privacy are prioritized, with systems designed to support secure handling of patient information via AES-256 encryption.
Can Medify integrate with our existing HMS/EMR/CRM?
Yes. Medify is designed to work alongside existing systems and automate workflows, communication and engagement processes via seamless integrations.
How long does implementation take?
Implementation generally takes 5–6 weeks, though timelines may vary based on workflows and requirements. Exact timelines are shared during onboarding.
How is Medify different from other AI or automation providers?
Medify is configured specifically for healthcare entities and provides healthcare specific tools that include an AI-enabled dashboard, analytics, workflows and communication channels. Unlike generic automation providers, Medify expertises in patient journeys, healthcare communication, follow-ups, operational workflows and healthcare-specific implementations.
Why not use a generic automation platform instead?
Generic platforms require healthcare providers to self-build workflows from scratch. Medify is designed for healthcare use cases, reducing setup dependency and providing industry-focused implementation support.
Will Medify replace our existing software?
No. Medify works alongside your existing HMS, EMR, CRM or any other operational systems to automate workflows and improve efficiency.
How quickly can we start seeing impact?
Automation reduces manual effort from day one, with improved business outcomes and ROI noticeable within a few months of implementation.
Can Medify scale as our organization grows?
Yes. Workflows and automation can be expanded based on operational needs and growing requirements.
